FAQs

-How can I contact PrimePunch?

You can email us at where our customer service team will be happy to help you with whatever you need! Or send us a message on whatsapp .

-Do you ship worldwide?

Our shipping services are limited to deliveries within the geographical confines of Lebanon.

-Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

-What payment methods do you accept?

Our accepted payment method is limited to Cash on Delivery .

-When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped. Please note that we don't ship on weekends.

-How long will it take to receive my order?

Due to high demand, orders may take between 2-4 days to arrive.

 -How do I return an item?

Please contact us at 

-What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.